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A call centre employer has reduced its staff turnover and absenteeism by more than 30 per cent in just six months - and doubled its engagement score - following a major culture overhaul driven primarily by employees.

In this 15-minute podcast, lawyer Malcolm Burrows answers 11 big questions about the role of HR in monitoring and managing employees' social media activity.

"Dodgy" medical certificates, calling in sick after a denied request for leave, and excessive absences all pose frustrating challenges for HR professionals.

A pilot program to help workers manage the physical, emotional and relational challenges associated with fly-in fly-out work has achieved success - and won over some "really strong-charactered males" who wouldn't otherwise ask for help, according to John Holland Group HR strategy and delivery manager (minerals and industrial) Shameelta Pratap.

Every organisation faces risks from employees' social media activity - whether it is sanctioned or unsanctioned, at work or after hours and "private".



Watch this webcast to understand:

• potential areas of damage and loss arising from employees' social media use;
• what employers can - and can't - monitor and manage;
• vicarious liability lessons from case law;
• special considerations for managing employees who are the social media 'face' of a business; and
• drafting tips for social media policies.

Assessment of employees' career drive and aspiration plays a minimal role - or none at all - in most employers' high-potential programs, but it should be fundamental, says leadership expert Sean Dineen. Here's what you should be assessing.

A high-potential employee is more than 50 per cent more valuable to an employer than an average one. But how do you identify them? And how do you help them reach their potential? Watch this webcast to find out.

One of Australia's leading pharmaceutical companies has taken drastic steps to encourage collaboration and break down hierarchies in its workplace.

The need for drug and alcohol testing in high-risk workplaces is largely uncontested, but disputes still arise over the types of tests administered, and how employers respond to positive results.



This short webcast explains what every employer should consider when implementing a testing regime.

Mobile is fast becoming the most popular way for people to access the internet, but HR departments are failing to embrace its potential for use in candidate attraction and engagement, according to talent management expert, Martin Cerullo.