Industrial relations, disputes & unions (353 items)

Webcast: How to manage "challenging" employees

What does a best-practice process for managing difficult employees look like? Watch this webcast to understand your rights and responsibilities when managing performance and conduct issues. The presentation covers:

  • what constitutes a "challenging employee"?
  • how to distinguish between performance and conduct issues;
  • the costs of poor management of difficult employees;
  • an overview of legal risks;
  • what good performance management looks like;
  • "best practice" strategies and tools;
  • case studies of management of difficult employees;
  • a process for managing challenging employees;
  • fair and lawful termination of challenging employees; and more.
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Webcast: Workplace investigations - Interviewing complainants

Do you know how to obtain an honest, reliable account from a complainant after a workplace incident? Watch this webcast to learn which steps to take. The presentation, by WISE Workplace founder and expert interviewer Harriet Stacey, covers:

  • the aim of the complainant interview;
  • the nature of incidents reported by complainants;
  • the role of memory;
  • cognitive interviewing strategies;
  • applying the PEACE model to complainant interviews; and
  • recording interviews.
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