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Why managers dismiss conflict

Conflict between staff, if left unchecked, tends to escalate - but most managers have a natural inclination to dismiss it, says Workplace Conflict Resolution director Catherine Gillespie. » more »


Recruitment steps should be challenged

Every organisation should evaluate and challenge individual elements of its recruitment process to ensure the whole system remains as effective as possible, says Australian Public Service Commission area director, Anne-Maree Grew. » more »