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Do you know how to obtain an honest, reliable account from a complainant after a workplace incident? Watch this webcast to learn which steps to take.

The presentation, by WISE Workplace founder and expert interviewer Harriet Stacey, covers:

• the aim of the complainant interview;
• the nature of incidents reported by complainants;
• the role of memory;
• cognitive interviewing strategies;
• applying the PEACE model to complainant interviews; and
• recording interviews.