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A transformation decision that prompted the "worst day" for an HR leader has ultimately helped to turn high-performing individuals into a high-performing team.

In 2019, Macquarie University's operating model was under "incredible" financial pressure, as it was spending more money than it was generating, vice-president of professional services Nicole Gower told a recent Human Synergistics conference.

With a "strong reliance" on international students' education as a core part of its operating model, and concerns that bubble might burst, "something had to change"...