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An employer has failed to prove an informal "chat" with an employee about her poor communication skills was reasonable action capable of defeating her psychological injury claim.

The senior accounts payable officer worked for Jaybro Group from 2017 until her redundancy in October 2022, and she subsequently claimed compensation for a psychological injury resulting in total incapacity.

But the employer disputed that employment was the main contributing factor and, if it was, it was caused by reasonable action with respect to discipline and/or retrenchment.

The employee told the NSW Personal Injury Commission "at least 12 months" of work events had caused her anxiety and stress; for example, the employer required her to supervise two team members and induct new staff, despite not formally training her how to do so...