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One of the most common challenges leaders face is how to approach someone they are concerned about at work, and there are five steps to building "conversation competence", according to a specialist in the field.

The Blueberry Institute MD Fleur Heazlewood has devised a 'mental health mastery framework', which she outlines in her new book, Leading Wellbeing: A leader's guide to mental health conversations at work.

The framework comprises five steps...