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An employer has failed to prove a long-serving employee "decided to jump before she was pushed", when she verbally resigned after it made serious allegations against her.

The Metro Trains Sydney stations employee, who had worked for the organisation since 2002, made a general protections claim involving dismissal in August last year, but the employer objected on the basis she had resigned.

The Fair Work Commission heard that during her employment, the employee had complained that training materials were unclear and not properly explained, that too many acronyms were used, and that a superior was "extremely unfriendly" towards her and singled her out...