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An employee who claimed he would "get exhausted" from working hard wasn't unfairly sacked for taking long breaks, with the Fair Work Commission finding his employer took a patient and "measured" approach to managing his poor performance.

The Serco Citizen Services employee was contracted to work as an Australian Taxation Office customer contact officer from February 2019 until his dismissal in October last year.

In unfair dismissal proceedings, the Commission heard that between December 2021 and February 2022, a team leader held several "informal" meetings about the employee's breaks being "almost double" expectations...