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As organisations continue to refine their listening strategy and frequency, there's more opportunity to surface actionable trends and risks, a strategist says.

With an employee's experience being made up of various touchpoints, leaders are learning to move past moment-in-time data, Qualtrics employee experience solution strategist Lauren Huntington told the company's recent XM on Tour event.

"We are living in this experience economy... this experience is from pre-hire to retire," she says.

And with 90% of employees keen to give more regular feedback, only 32% of them agree that their organisations are taking "good or great" action in response...