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When a large employer launched a new complaints process for its workforce it worried about "opening floodgates", but instead it has facilitated better dialogue with employees and clients, its people leader says.

Related staffing companies Programmed and PersolKelly initiated their 'Open Door' program following the Respect@Work report on workplace sexual harassment and discrimination, released in 2020, people and culture general manager Jema Cameron tells HR Daily.

First, it launched a zero-tolerance policy for bullying and harassment, which yielded "quite positive" engagement survey scores.

"Employees were telling us that senior management had a general genuine interest in mental wellbeing and physical wellbeing, that we were demonstrating a day-to-day commitment towards gender equality, and that our managers really cared about wellbeing," she says...