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Automation destigmatising negative feedback

Transforming the way employees perceive feedback has helped an employer dramatically improve its net promoter score.

Online retailer Miss Amara increased its NPS from -32 to +58 over six months, says head of people Lydia Bertini.

Central to this strategy is a new approach to feedback, which started with a dedicated Slack channel for sharing customers' reviews and comments, both good and bad...

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