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It's crucial to emulate a face-to-face teamwork experience when designing virtual workflows, academics say.

In a new journal article, researchers from Deakin University and the University of Western Australia examined the factors that cause some virtual teams to underperform.

"We wanted to better understand what helps and hinders virtual teams to work more effectively," says Deakin Business School researcher Dr Florian Klonek.

"Virtual teams, which include people who work from varied locations, are a bit different in how they work because a lot of their processes and communication require the use of digital tools," he notes...