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"Proceed with caution" when dealing with misconceived complaints
Employers are being warned not to dismiss complaints they believe are misconceived or lacking in substance, with a recent case showing that doing so may put them on the wrong side the Fair Work Act's general protections provisions.
It's important for organisations to bear in mind that even inaccurate or illegitimate complaints and enquiries can qualify for protection under section 341 of the FW Act, and to "proceed with caution" when responding to them, Henry William Lawyers partner Renee Kasbarian tells an HR Daily Premium webcast.
"And so that comes down to making sure that you implement your proper risk management strategies and compliance to try and minimise the risk of a complaint being made," she says...
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