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"Forgotten" frontline workers now scapegoats in return-to-office battle
Frontline workers were already feeling forgotten and undervalued, but now they're being made "scapegoats" in the return-to-office battle, a workplace futurist says.
The need to improve reward and recognition for frontline workers is one of the key themes in Dr Ben Hamer's 2024 Future of Work Compendium.
"Research by Qualtrics found that frontline workers are less happy with their pay and benefits than their white-collar counterparts, which is coming to a head given that we're in the middle of a cost-of-living crisis," he says in the report...
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