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An employer failed to "fulsomely engage" with an employee and consider all available options when determining her flexible work request, a Fair Work Commission full bench has found in appeal proceedings.

In February last year, the Ambulance Victoria paramedic requested a flexible work arrangement under the relevant enterprise agreement, so she could accommodate her caring responsibilities.

She proposed shortening her night shifts from 6pm–8am to 9pm–6am, however the employer said this "can't be done" because that type of shift didn't exist...