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Technical issues that prevented an employee from working from home for a few days were "hardly of sufficient gravity" to force him to resign, the Fair Work Commission has found.

The employee applied for a customer contact officer role with Serco Citizen Services in July last year because it was advertised as a "hybrid working opportunity" that only required one day in the office each fortnight, and he wanted a remote job because he had an injury that required frequent exercise.

A couple of months into his role, which he was contracted to perform at the ATO, the employee signed an ATO work-from-home declaration that required him to: return to the office within one hour if the remote-working solution didn't work out; return to the office if otherwise required; and agree that working from home was a "temporary arrangement"...