Employee education halves customer abuse incidents
A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs. » more »
HR research, reports & books (820 items)
'Vision' issues a key challenge for leaders
Transformational leadership is becoming acutely critical due to the rate of change and disruption in workplaces, but many leaders remain 'transactional', according to a management expert. » more »
Support for HR practitioners 'practically non-existent'
Many HR practitioners don't feel psychologically safe in their workplace, and perceive that very little tailored support is available, according to research. » more »
Appeal to clarify personal leave; Aggressive worker's dismissal stands; and more
A decision on employees' personal leave accruals, described as one of the most contentious cases of 2019, is on its way to the High Court. Also in this article: an aggressive employee's dismissal ruling will stand; top HR priorities for 2020; and much more. » more »
Is a "mass exodus of organisational refugees" imminent?
There's just one thing holding back a "mass exodus of organisational refugees", and no guarantee that employers can stop it, says a Gartner VP. » more »
Premium skills set for pay rises; Avoiding an underpayments scandal; 'Emotional' work; and more
Developing in-demand soft skills is one way for employees to circumvent Australia's low-pay-growth environment, new research shows. Also in this article, preventing an underpayment scandal; the link between emotional work and absence; and more. » more »
Redeployment offer wasn't "reasonable"; Whistleblower policies; and more
An employer has failed to reduce a worker's redundancy entitlement after offering her a new role that significantly increased her commute times. Also in this article, what constitutes 'meaningful work'; how Coca-Cola Amatil supports employees' chosen charities; and more. » more »
HR demand and pay in 2020; Employee benefits too complex; and more
Pay rates look set to remain fairly flat in 2020, but some HR roles will fare better than others. Also in this article, Josh Bersin says it's time to simplify employee benefits; gender equality progress remains underwhelming; and more. » more »
Time to overhaul 'fragmented and unsettled' investigations framework
Workplace investigations in Australia intersect with legislation that's often "complex, fragmented and unsettled", causing confusion about employers' obligations and rights, according to an expert who is calling for reform. » more »
Public service to quit "HR speak"; Kmart reskilling; Wellness at HPE; and more
The Australian Public Service is overhauling its approach to HR, including by avoiding "HR speak". Also in this article, Kmart embarks on upskilling; Hewlett Packard Enterprise ups the ante on parental leave and wellness; and much more. » more »
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HR hot spots 2020
The employment and industrial relations space continues to be a hive of activity, with further legal reforms and important court rulings imminent. This webinar will discuss the most crucial developing issues.
