Employer criticised for fabricated resignation and "contemptuous" attitude
An employee has convinced the Fair Work Commission an HR manager fabricated her dismissal after she took sick leave. » more »
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- Compliance & case law 4 NEW
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Employee education halves customer abuse incidents
A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs. » more »
"Appalling" redundancy process "left much to be desired"
The Fair Work Commission has described an employer's redundancy process as "appalling" in ordering it to compensate a general manager for unfair dismissal. » more »
Claims of homophobic persecution were 'blatant dishonesty'
An employee's unfair dismissal appeal has been rejected, with the Fair Work Commission accepting that his dishonesty and refusal to comply with reasonable directions warranted termination. » more »
Future bullying risks require careful consideration; 74-year-old worker reinstated
The Fair Work Commission full bench has stressed the importance of not jumping to conclusions about future bullying risks involving absent workers; and an employer has been ordered to reinstate an employee sacked due to his age. » more »
Response to harassment warning justified dismissal
An employee who disobeyed an instruction to stop contacting a colleague, and responded to a final warning with blame and excuses, was justly dismissed despite shortcomings in HR's process, the Fair Work Commission has ruled. » more »
Webinar: HR's role in conflict resolution
Organisations often have unrealistic expectations when workplace conflicts arise, handballing problems to HR functions, but this webinar will explore what HR's role should – and shouldn't – involve. Premium members should click through to request a complimentary pass, while free subscribers can upgrade their membership level here for access or register as a casual attendee. » more »
Continued small shifts drive sustainable engagement
Overhauling performance and recognition, then continuing to make small tweaks to the systems, has helped an employer improve its engagement score by more than 30 points. » more »
Sham redundancy claim rejected; Sacking after leave request was unfair
The Fair Work Commission has rejected an employee's claims that his redundancy, which occurred as a result of a new computer system, was a sham. In a separate case, it has ordered compensation for an employee who was dismissed after requesting leave at an inconvenient time. » more »
Case study: Recruitment and retention at the Australian Open
Despite only hiring many employees for a few weeks of the year, Tennis Australia boasts an 85% return rate for its Australian Open workforce, largely attributing this to its recognition program. » more »
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HR hot spots 2020
The employment and industrial relations space continues to be a hive of activity, with further legal reforms and important court rulings imminent. This webinar will discuss the most crucial developing issues.
