Employee education halves customer abuse incidents
A pilot program has demonstrated that training frontline employees to understand and cope with customer misbehaviour can significantly reduce such incidents and their associated costs. » more »
Bullying, harassment & misconduct (598 items)
Future bullying risks require careful consideration; 74-year-old worker reinstated
The Fair Work Commission full bench has stressed the importance of not jumping to conclusions about future bullying risks involving absent workers; and an employer has been ordered to reinstate an employee sacked due to his age. » more »
Response to harassment warning justified dismissal
An employee who disobeyed an instruction to stop contacting a colleague, and responded to a final warning with blame and excuses, was justly dismissed despite shortcomings in HR's process, the Fair Work Commission has ruled. » more »
2019's top HR stories
Casual employment issues, performance management, misconduct terminations and leadership were hot topics in HR this year, a review of HR Daily's most-read articles shows. » more »
Sacked employee made "catastrophic error" in rejecting settlement
An employee whose dismissal for misconduct was ruled valid, but unfair, has failed to appeal the decision and her small compensation award. » more »
The pros and cons of workplace relationship policies
In light of #MeToo many employers are examining their workplace relationship policies, and some are definitely more useful than others, a workplace lawyer says. » more »
Folau settles claim over 'discriminatory' dismissal
Israel Folau will not be moving forward with his unfair dismissal claim, after settling with Rugby Australia and NSW Rugby today. » more »
Evident misconduct outweighs procedural deficiencies: FWC
An employer that sacked an employee for taking excessive breaks and sleeping on the job could have done more to substantiate its allegations, but still had sufficient evidence to justify dismissal, the Fair Work Commission has ruled. » more »
Workplace s-xual harassment responses must shift onus off victim: Jenkins
The steps employers take to prevent and respond to harassment in the workplace are fundamentally flawed, according to S-x Discrimination Commissioner Kate Jenkins. » more »
Employee loses dismissal claim after "brazen" workplace deception
An employee has failed to convince the Fair Work Commission that he was not sufficiently warned prior to his dismissal for falsifying time and attendance records. » more »
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HR hot spots 2020
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