Best Practices (101 items)

Webcast: Creating an employee-led engagement culture

It is neither possible nor practical for employers to understand the drivers of each individual worker - engagement must be employee-led in order to be sustainable, says Employerbility founder Kate Boorer. This webcast, recorded in May 2013, explores:

  • the link between engagement and productivity;
  • the nine-step engagement ladder, and how to climb it;
  • challenges employers face in improving employee engagement;
  • what employee engagement leadership looks like; and
  • the three steps to an employee-led engagement culture.
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Webcast: Seven steps for effective candidate screening

PREMIUM

Does your recruitment process result in the best candidates, or do you end up "settling"? This webcast covers best-practice tips for screening and assessing job applicants. The presentation covers:

  • Context - who has the bargaining power?
  • Process - A, B and C;
  • Screening questions;
  • Red flags on a CV;
  • Interviewing trends and styles;
  • Probity - reference checking and psychometric testing; and
  • Offer and acceptance.
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Webcast: Workplace Investigative Interviewing

Interviews are an integral part of any workplace investigation, and play a vital role in ensuring a fair and just outcome after bullying, misconduct or unsafe work. Watch this webcast to develop your skills and help your organisation make the best decisions after workplace incidents. In this presentation expert investigator Harriet Stacey, from WISE Workplace, explains:

  • the PEACE framework for structuring workplace interviews;
  • how to interview the respondent of a workplace allegation;
  • how to apply procedural fairness principles during interviews;
  • privacy, confidentiality, anonymity and related considerations;
  • rules around record-keeping, and more.
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Webcast: Workplace investigations - Interviewing complainants

Do you know how to obtain an honest, reliable account from a complainant after a workplace incident? Watch this webcast to learn which steps to take. The presentation, by WISE Workplace founder and expert interviewer Harriet Stacey, covers:

  • the aim of the complainant interview;
  • the nature of incidents reported by complainants;
  • the role of memory;
  • cognitive interviewing strategies;
  • applying the PEACE model to complainant interviews; and
  • recording interviews.
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Webcast: Crucial Conversations

PREMIUM

In this presentation, learn the principles of "crucial conversations", and start to remove barriers to achieving results in all aspects of work. Brian Taylor, of the Sydney Institute of Management, covers:

  • the essential elements of crucial conversations;
  • the "silence to violence" continuum;
  • three skills needed for crucial conversations;
  • principles of effective dialogue;
  • what we can learn from "masters of dialogue"; and
  • applications for crucial conversations.
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