Too often, what should be a simple conversation about performance or behaviour blows up into a confrontation, says leadership coach and life strategist Steve Fearns. In this webcast, he sets out a framework for managers to:
get clear on an issue;
create self-awareness in employees;
provide non-threatening feedback;
approach counselling and discipline;
create responsibility and accountability in teams and individuals;
establish a team charter and expectations to "start again" and set ground rules; and
use internal policies and procedures to achieve better results.
It is neither possible nor practical for employers to understand the drivers of each individual worker - engagement must be employee-led in order to be sustainable, says Employerbility founder Kate Boorer. This webcast, recorded in May 2013, explores:
the link between engagement and productivity;
the nine-step engagement ladder, and how to climb it;
challenges employers face in improving employee engagement;
what employee engagement leadership looks like; and
the three steps to an employee-led engagement culture.
Does your recruitment process result in the best candidates, or do you end up "settling"? This webcast covers best-practice tips for screening and assessing job applicants. The presentation covers:
Context - who has the bargaining power?
Process - A, B and C;
Screening questions;
Red flags on a CV;
Interviewing trends and styles;
Probity - reference checking and psychometric testing; and
Negotiating skills come in handy every day, at work and in our personal lives. Learn the seven key elements of successful negotiations in this short webcast.
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In this 22-minute Q&A session, WISE Workplace principal Harriet Stacey answers your questions about best-practice workplace investigative interviews.
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Interviews are an integral part of any workplace investigation, and play a vital role in ensuring a fair and just outcome after bullying, misconduct or unsafe work. Watch this webcast to develop your skills and help your organisation make the best decisions after workplace incidents. In this presentation expert investigator Harriet Stacey, from WISE Workplace, explains:
the PEACE framework for structuring workplace interviews;
how to interview the respondent of a workplace allegation;
how to apply procedural fairness principles during interviews;
privacy, confidentiality, anonymity and related considerations;
Do you know how to obtain an honest, reliable account from a complainant after a workplace incident? Watch this webcast to learn which steps to take. The presentation, by WISE Workplace founder and expert interviewer Harriet Stacey, covers:
the aim of the complainant interview;
the nature of incidents reported by complainants;
the role of memory;
cognitive interviewing strategies;
applying the PEACE model to complainant interviews; and
Implementing a policy to regulate employees' social media behaviour puts employers in a "much better place" to prevent some of the damage that can occur, says employment lawyer Fay Calderone.
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Internal communication plays a vital role in driving workplace change. Watch this webcast to hear communications expert Jonathan Champ share his tips for communicating during change.
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In this presentation, learn the principles of "crucial conversations", and start to remove barriers to achieving results in all aspects of work. Brian Taylor, of the Sydney Institute of Management, covers:
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This HR Daily webinar will discuss employers' legal obligations around mental health issues; tips for managing performance, disciplinary and investigation processes where mental illness might be involved; special considerations in light of COVID-19; and much more.
