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Too often, what should be a simple conversation about performance or behaviour blows up into a confrontation, says leadership coach and life strategist Steve Fearns.

In this webcast, he sets out a framework for managers to:

• get clear on an issue;
• create self-awareness in employees;
• provide non-threatening feedback;
• approach counselling and discipline;
• create responsibility and accountability in teams and individuals;
• establish a team charter and expectations to "start again" and set ground rules; and
• use internal policies and procedures to achieve better results.