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Webcast: Crucial Conversations

In this presentation, learn the principles of "crucial conversations", and start to remove barriers to achieving results in all aspects of work.

Brian Taylor, of the Sydney Institute of Management, covers:

  • the essential elements of crucial conversations;
  • the "silence to violence" continuum;
  • three skills needed for crucial conversations;
  • principles of effective dialogue;
  • what we can learn from "masters of dialogue"; and
  • applications for crucial conversations.

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