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Three pillars underpin psychological safety in high-performance culture

An organisation on a high-performance path is focusing on three pillars to improve employees' psychological safety, its people leader says.

It's crucial to create a culture where employees feel comfortable both giving and receiving feedback, says Accolade Wines chief people and communications officer Anjanette Murfet.

Often, when leaders say they have feedback to give, "everyone sort of tenses up", she tells HR Daily.

But when employees feel psychologically safe, they view feedback "as a really positive thing... and more broadly, people feel that they are listened to and they are heard".

In a high-performance culture, it's important for employees to take calculated risks, Murfet says, so Accolade Wines is "creating that culture where people feel that they can do that and if they fail, then that's okay"...

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