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Nudging employees on their wellbeing journey by embedding prompts into their workflow helps convert awareness into action, says a wellbeing and engagement specialist.

Contact centre solutions company Genesys has partnered with behaviour change platform Thrive to roll out an initiative that embeds wellbeing tools directly in the workflow itself, says Genesys general manager, workforce engagement management, Merijn Te Booij.

The solution targets the customer experience industry, and was designed to focus on the root causes of burnout, he tells HR Daily...