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HR support can boost customer satisfaction

The support HR gives to operational managers can have a significant impact on customer service, and ultimately profits, says Hilton Australasia's regional HR director, Richard Todd. » more »

Are your managers having fierce conversations, or constructive ones?

Some managers approach "fierce" or "difficult" conversations with gusto, ignoring the important pre-requisite of a credible, trust-based relationship, says HR Daily Community blogger Michael Brisciana. » more »

Preview: How to manage flexible work requests

Employees with children have a right to request flexible working arrangements. Do you know how to manage and respond to them? » more »

Apply neuroscience principles to foster peak performance

Understanding just a few key principles of neuroscience can help managers motivate their teams to better performance, says EnHansen Performance senior coach and facilitator, Kristen Hansen. » more »

Webcast: How to handle flexible work requests

Employees with children have a right to request flexible working arrangements. Do you know how to manage and respond to them? This presentation explains:

• Employers' Fair Work Act obligations, and how they interact with parental leave entitlements and anti-discrimination laws;
• The implications of failing to comply with the flexibility provisions, and how you can avoid them; and
• What to include in a flexible working arrangements policy, and how to communicate relevant procedures to employees.

Direct conversations can help create a "no-whinge" culture

When the reality of an organisation's culture doesn't match its espoused values, simple conversations can help bring the "miserable people" into line, says leadership educator Steve Fearns. » more »

HR support irrelevant to prevalence of harassment

There is a widely-held but false perception among medium and large employers that s*xual harassment mostly occurs in small businesses without HR support, says Learning Seat chief executive Tim Legge. » more »

Diversity can lead to conflict, or respect

Difference in the workplace often creates misunderstandings that give rise to conflict, but with the right management approach, difference can lead to respect, says Macquarie University professor of management Lucy Taksa. » more »

Does the problem lie with the "difficult" high performer, or with you?

A lot of the talk surrounding so-called difficult high performers assumes the employee's personality is the problem, but according to Profiles International regional director Mark Purbrick, it's more likely to be the way they're being managed. » more »

Employers can minimise, but not prevent, adverse action risks: Lawyers

The risk of facing an adverse action claim is now a constant threat for employers and individual HR managers, but as case law in the area grows, well briefed employers are more likely to successfully defend them, say employment lawyers. » more »