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Webcast: Transforming performance and behaviour

Too often, what should be a simple conversation about performance or behaviour blows up into a confrontation, says leadership coach and life strategist Steve Fearns. In this webcast, he sets out a framework for managers to:

  • get clear on an issue;
  • create self-awareness in employees;
  • provide non-threatening feedback;
  • approach counselling and discipline;
  • create responsibility and accountability in teams and individuals;
  • establish a team charter and expectations to "start again" and set ground rules; and
  • use internal policies and procedures to achieve better results.
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