Do you know how to obtain an honest, reliable account from a complainant after a workplace incident? Watch this webcast to learn which steps to take.
The presentation, by WISE Workplace founder and expert interviewer Harriet Stacey, covers:
- the aim of the complainant interview;
- the nature of incidents reported by complainants;
- the role of memory;
- cognitive interviewing strategies;
- applying the PEACE model to complainant interviews; and
- recording interviews.